Churchill Plumbing & Heating LLC

Reviews about Churchill Plumbing & Heating LLC

• Josh Fern

  Nov, 20 2018
  ★ ☆ ☆ ☆ ☆
  Unfortunately, working with Churchill was a terrible experience. I can't speak to their actual skills as plumbers; because we were never even able to get that far.
  
  On 11/28/2017 we had Churchill come out to look at a bathtub that was having some issues (the valve that switches the water from the faucet to the shower head wasn't working properly). The plumber, Eddie, said he didn't have the parts needed, and would have to figure out what was needed and would get back to us with an estimate. We never heard back.
  
  On 12/1/2017 we called Churchill back. They said they identified the part needed, told us the cost, and that it would take 2-3 days for delivery, and they would call us when the part came in. We never heard back.
  
  on 12/7/2017 we called Churchill back. They said that the part hadn't come in yet, but that they will schedule us for 12/13/2017 at 8:30 AM because the part would definitely be in by then. I moved my schedule around so that I could work from home on that day. At 8:25 AM, they called and said the part hadn't come in yet and they weren't showing up. When asked why they didn't call us the day before, they said "We were very busy yesterday". Through multiple correspondence throughout the day, they said they got in touch with the supplier, the part was shipping the next day, and put us on the calendar for 12/18/2017 at 8:30 AM. I asked them to make sure the supplier overnights the part so that it arrives on the Friday before so that we wouldn't have the same situation. They said they did and I moved my schedule around once again to make sure to be home that day.
  
  on 12/18/2017, no one shows up and I call Churchill at 9 AM. The part hadn't shown up and they claimed they were going to call us. The receptionist, Jill (who all correspondence has been with up to this point), said to give her an hour and she would figure out another way to get the part, and I gave her my cell number to call back. 2 hours later I get an email from them saying that they didn't have my number so hadn't called me. I emailed my number to them and got a call from the owner of the company, Fred, at around noon. Fred said he 'understood my frustration' and was 'just as frustrated'. He said he already spoke to the supplier and was expecting a tracking number from them within an hour. I asked him if he also had an alternative solution for the tub, and he said he would speak to the plumber, Eddie, who had come out and would call me back within 2 hours with an update and/or another solution. I received no call back.
  
  On 12/20 (now a full 3 weeks after the original appointment), I called them back yet again. Jill sent the call immediately to Fred. I told Fred that at this point we were going to work with a different plumber to fix our problem. He said he got the part in the day before (not sure why they didn't call me) and I said that we were still going to go with a different plumber at this point. He said: "thanks for having me waste $100 on a part" and as i was responding to that comment he hung up on me.
  
  I can't speak to their skills as plumbers, but the customer service at this company is atrocious.

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